Front Desk Certification
A Front Desk Professional’s job is simple; booking appointments and ringing up transactions. Right? Think again. In reality, your front desk should be an important part of your bottom line. A profitable front desk employee maximizes the appointment book and available resources, minimizes missed opportunities, and builds revenue through up-sell, cross-sell, and add-on features.
You asked, and we listened. The Education Department is happy to announce the Millennium Academy Front Desk Certification. Through this program, your front desk staff will receive formal training on the utilization of Millennium software. 30 years of unparalleled industry experience has allowed Millennium Systems International to pinpoint industry-proven, revenue-generating strategies and best practices for your business.
At the end of this program, your staff will be better able to:
Navigate Millennium using advanced techniques and strategies
Utilize up-sell, cross-sell, and add-ons to maximize appointment book revenue
Identify which front desk reports should be run and when
Understand the growth indicators in the business and how they impact growth
Address customer complaints and disputes
And so much more!
Our Millennium family believes that education and support go beyond the classroom experience, and this seminar is more than just an educational event. Three months after the class, your Front Desk Professional will receive a follow-up consultation call with a Millennium Learning Specialist to ensure that they are on track towards success! We are committed to helping you set and achieve your biggest goals.
Breakfast, lunch, goodie bags, learning materials, and fun are included.
Can’t wait to see you there!