John Harms, Founder of the industry’s leading salon and spa software program, Millennium, has contributed to Strategies Magazine for the December 2010 issue. His article, “No Down Time at The Front Desk” focuses on helping salon and spa owners empower their front desk staff by giving them daily objectives that will help generate revenue that would otherwise be lost. Some great tips include; sending out $10 gift cards that can be redeemed by your client’s next visit and reviewing pre-book percentages for the previous week and identify top staff members that pre-booked and celebrate their efforts.
Not only does this strategy give your front desk staff value but it will give their position substance and room from growth. Implementing this strategy will turn your front desk into a profit center and ultimately create a position that will track loyal and passionate employees.
Make sure you check out the full article here.