The always anticipated Salon Today 200 list was released in January and salon owners and managers all over the United States were rushing to get their copy and confirm if their salon was among the countries elite. Millennium Salon Software client, Mango Salon, located in Richmond, VA is among the top in revenue in the “Growth” category.
Mango opened its doors in 2003 and was founded by Bobbi and Pat Heaney who co-own and manage the salon. Bobbi has over thirty years of industry experience as a hair designer in major salons throughout the U.S. She has completed advanced training in both hair styling and salon management. Pat has over thirty years of retail industry experience in senior management and consulting. Their salon is 3,900 square feet and they staff over 60 employees. They’re doing exceptionally well and I wanted to share with you some of their philosophies and insight on their growing success. Learn why Pat & Bobbi’s continued growth is a testament to the value that the Salon Today 200 list brings to the beauty industry.
For the fifth consecutive year, Mango Salon (located in Richmond) was chosen for the Salon Today 200. As owners, my wife and I feel blessed to be a part of an exciting industry working with deeply committed salon professionals. To be selected in the Salon Today 200 is an honor not just for owners but for our Mango Team that has worked hard since our first salon opening in 2003! While being recognized not only creates great pride for the owners, it also honors the efforts of our team. Every year, our team looks forward to that letter announcing our being included in this award. Our business growth has been driven by organic growth through our people.
While most salon owners rarely have the time or energy to think about achievements over the prior year, applying for the Salon Today 200 forces owners and team members to take the time to reflect upon their great accomplishments. Completing the detailed application helps the owners and managers review past achievements and to look ahead to the strategic opportunities for the upcoming year. By integrating the Salon Today 200 into our annual planning process has improved our annual strategic planning normally completed in the fall of the prior year.
Recently, Salon Today expanded the awards beyond growth. There are a dozen categories for salons to provide evidence of outstanding achievements that showcase the innovative programs that hard working professionals have implemented into their salons. All new salon owners should spend the time reviewing the achievements of the diverse group of salons winning recognition for areas including: Customer Service, Technology, Compensation and many other business areas critical to a salon’s success. So, there are many opportunities to be recognized. This is great for all sizes of salons. Everyone has an opportunity to achieve excellence in multiple areas.
Another great reason to strive to be included in this select group of Salons in North America is the opportunity to share this award with our Guests. Our goal seven years ago was to be the best salon in our market. Being chosen for the Salon Today 200 reinforces to our Guests that we are being recognized for our performance. Affluent Guests respond positively by wanting to be associated with a great brand.
Finally, one of the greatest challenges any emerging business faces is the ability to attract and retain great professionals. In the salon industry, attracting and retaining people is the major critical success factor in not only surviving but thriving as well. Being recognized by the leading industry magazine, Salon Today, your brand achieves strong credibility to those salon professionals seeking to pursue their professional career path. Great professionals want to affiliate with great organizations. Being a part of the Salon Today 200 has helped us create the credibility that has helped us grow seven years ago from eight people to our current staff of Seventy-five Mango Team members.
Patrick D. Heaney, Owner, Mango Salon
123 Libbie Avenue
Richmond, Virginia 23226