Client Retention is one of the most important growth indicators you can monitor in your business, and if you’re not, you need to start. Did you know that on average after the sixth visit your retention rate drops down to 8%? You always take care of the new guests, but sometimes forget about the people who have been supporting your business for years. It’s important that you build great relationships with all of your guests and treat them great every visit, whether it’s they’re first or 50th. Check out this great video by freesaloneducation.com Founder, Matt Beck, for more.