Are You Creating a Great Client Experience?

June 21, 2019

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Use Meevo 2 to supercharge your customer satisfaction.
We know you’d rather spend more time working with clients, building valuable connections, and making the world a more beautiful place. We designed Meevo 2 with all of this in mind and turned your feedback into powerful innovation.
Check out the top four ways that Meevo 2 can help transform your business and customer experience from word of mouth referrals to scheduling their next appointment.


1. Simplify your booking process
Meevo 2 allows your clients to book online wherever, whenever, and from whatever device they’d like! So whether you’re securing their next appointment from the chair or they just remembered they’re due for a root touchup or massage in line at Starbucks, it’s the fastest and easiest way for both you and your clients.

2. Create an experience for your clients

Nothing is more important when it comes to a
spa or salon experience than how a customer feels during their visit and after they leave. It’s not just about hair, nails, or beauty- clients want an experience!
Creating personalized and unique experiences guarantees satisfaction- like remembering their robe size, slipper size, how they take their coffee and more, all with the push of a button.

To take it a step further, you can even take notes about your conversations right in their profile to keep track of everything that’s going on in their life. From remembering the graduation dates of their children to their daughter’s wedding, you’ll never forget the important events.
3. Re-book clients and up-sell products effortlessly

Repeat client retention business serves as 80% of revenue for spas and salons- so Meevo 2 can not only tell the
Front Desk Staff when a specific client is due for their next appointment, based on the nature of the service they received, but can also help them to remind clients when they’re running low on the products you have recommended.

These are easy and customized ways that create a more nurturing and personal environment around selling more services that are right for your clients.
4. Keep the experience going online
Did you know thataccording to Forbes, 98% of the world’s text messages are opened and read within the first two minutes of receiving them?

The best time to collect reviews is when you’re still fresh in the client’s mind after their service, and it’s a
critical part of growing your business. Meevo 2’s “5-Star Ratings” automatically prompts visitors via text or email to assess their experiences and services after checkout. Gather and view feedback, then publish your best ratings to acquire new customers and get the word out!
And with Meevo 2’s Marketing feature, you can build individual marketing campaigns to bring them back in. A completely custom experience for all of your unique customers. To check out more great Meevo 2 features to supercharge your business, check out our website here.
Whether they’re browsing or booking, make sure you’re building out the ultimate experience for your customers through every visit. How are you standing out and making a difference in the lives of your clients? Share your stories with us on Instagram @speakmillennium and Facebook today.

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