How to Deal With COVID-19 as a Salon or Spa
March 19, 2020
We’re here for you! Continue your education and keep up your productivity and motivation with our educational resources during the coronavirus (COVID-19) disruption.
While the COVID-19 outbreak continues to evolve, we want to continue to provide you with valuable information and are here to support and guide you through the best ways that handle COVID-19 by outlining some best practices for:
· Safety precautions
· Client communications
· Managing your team
· Planning for the future
Make sure to stay up to date with all COVID-19 information and follow the regulations of the Centers for Disease Control and Prevention to stay up to date on best safety practices. Ensure that you’re taking your cleaning routines to the next level, by following the best cleaning practices when working to sanitize your salon or spa.
Clearly and effectively communicate with your clients with critical and timely information so that they’re up to date in regard to what precautionary measures you are taking to promote health and wellness, your procedure for handling previously scheduled appointments, as well as when you will reopen if you have temporarily closed due to COVID-19.
To improve your client communications, utilize Emma Email Marketing to keep your clients in the loop while staying organized. You can also begin to plan campaigns around driving appointment rebooks for when it’s safe to return to regular activities and reach out to clients that were forced to cancel.
The Textel Integration also allows for fast and easy communication, empowering you to text clients and respond to their inquires through your business landline phone. You’ll be delivering the relevant information and assurance they need, when they need it.
Managing your team
Although you may be practicing social distancing in light of COVID-19, you can still work to strengthen your team and keep morale high with strong leadership and direction. Utilize any potential downtime your services providers may have by encouraging them to continue their education through Millennium Academy and Millennium Inspo.
Planning for the future
While times might be challenging right now, we’re in this together and are here to support you every step of the way. If you’re struggling with a loss of revenue currently, we suggest activating selling gift cards by using eGift, to not only consistently bring in a new source of revenue, but to help get clients back on the books for the future. Take this time to rest, stay safe, and plan for the future.