With many of our clients affected by Harvey and thousands more preparing for Irma, we wanted to share some useful information for your salon or spa when prepping for a natural disaster. Now is the time to support you and share some best practices in the event some of the information can help you in any way.
Preparing Your Communication Devices
- Most landline phone numbers can be forwarded to a remote location and/or phone number. Reach out to your carrier now and ask them to walk you through the process. Sometimes they will perform this for you, but the process may be completed quicker if you learn how to do it yourself. Most often this can take 12 to 24 hours when everyone is wanting to do the same. If you learn how to do this through a web portal from your carrier, it is much easier.
- Purchase a few backup cell phone with data plans. This is great for forwarding calls to and they will also act as a means of processing credit cards should you loose internet/wifi both in our out of the salon if you need to relocate to a temporary location with your staff.
- Make sure all of your employee’s information is up-to-date so you can communicate with them quickly. Create groups texts so you can quickly send information and check-in with your team.
- Share updates all social media platforms. For instance, a FB post may read something like this:
“To all of our valued clients: As Irma nears our community, our salon will provide up to date information on our salon hours on social media sites and on our website. The safety of our staff and our guests is our highest priority and we will proceed accordingly. “
- If your stylists are displaced and working from a remote location, create a blog post that can be updated that provides your service provider’s location and advises your clients how to communicate with them. Share it on social media.
Preparing Your Technology and Backing Up Information
Some things to consider when preparing your business for a storm:
- Can you take your server/computers off site and/or copy your data in the cloud if your salon or spa becomes uninhabitable?
- Should your salon become uninhabitable, do you have a remote location to temporarily set up for business?
- How will you communicate this with your customers?
- Print a copy of your client data base and distribute it to all managers.
- Print your schedule for the next 7 days and distribute to managers.
- Count your inventory now and take video and photos.
- Reach out to your Software Company for support.
- Purchase backup batteries for cell phones and charge them up now.
- Reach out to your merchant processor and ask for credit card readers that you can use on your cell phone.
Managing Facility Crisis
Owning a business is a 24/7 commitment that can sometimes leave you feeling overwhelmed, especially during a facility crisis. It’s important to have your own emergency manual as a resource for your managers to mitigate risk and loss of revenue when facility emergencies occur. You owe it to yourself and your team to continually renew systems for sustainability. For a more in-depth look at how to prepare your business for emergencies, download our free guide on managing facility crisis: https://www.millenniumsi.com/resources/whitepapers/managing-facility-crisis/
Textel Offers Assistance for Florida Salons and Spas
One of our valued partners, Textel, is offering to assist with communication vehicles for all Florida Salons and Spas. Textel allows clients to text your business land line, as well as create keywords to provide automated, up-to-date information on the status of your business, service provider locations and much more. Textel will extend its free 14-day trial to 30-days for all Florida businesses looking to implement this communication system before Irma hits. For more information, visit https://partners.textel.net/millennium.