Have you ever printed out a stylists performance report from your software, and then sat with that stylist and had the exact same meeting that you had last time, and the time before that?
Today I’m going to show you how to make sure you have more dynamic one-on-one meetings.
This tip is brought to you by Meevo 2, from Millennium Systems International, the salon and spa software customized for your world.
I’m sure you have been there before, where you sit down and have a one-on-one meeting, and it just feels like you are on a repeat. You tell them what they should be doing, and what they are not doing. You tell them that they need to sell more retail or they need to get more clients to pre-book.
Well, I have a different solution for you. The next time you sit down with your staff, instead of the meeting being leader or owner driven, I’m going to flip that around for you. I want it to actually be driven by the stylist.
The first time you do this, it’s going to be a little awkward. In fact, you are probably going to have to do it a couple of times. I recommend that you actually role play and practice it before you start the meeting.
There are five things you can do in order to make sure you turn that meeting around from possibly being dry and boring, not just for them, but also for you.
There are a few questions that I want you to write down.
1. What is working for them?
What has been working for them since the last time that you sat down? You might be surprised to hear what some of the things are that they think are actually working when they are working with guests, behind the chair, pre-booking, or asking for retail.
2. What is not working in their mind?
What you think is working, and what they think might be drastically different. You want to find out what’s working, what’s not working.
3. What can they improve between now and the next time that you meet?
This way it’s coming from them. You are getting them to be excited and give you more information. If they say, “I don’t know,” it probably means you need to prompt them and give them a little bit of a hint and some guidance.
4. What can I help you with?
This question should be met with, “Well I need some more training on this, or I need some more help, and some more insights, and some more ideas.”
And that is your opportunity to be able to begin coaching in that session. Instead of you being a pest and just telling them over and over again what they should be doing, you are now an invited guest into their world because they are asking for your help.
5. What will you commit to do between this meeting and our next meeting?
This way, they leave with a clear set of actions. It should be no more than two or maximum three things that they are going to commit to do between your meetings.
And this process is called a DEBRIEF.
The reason it is called a debrief is because you are actually debriefing them, not telling them what to do. A debrief is extremely important if you want them to be the one who is talking in the meeting about what they can do. Then they feel empowered, versus you being the one telling them what to do all the time.
So, if you want our meeting planner which is an outline for our debrief, click the link below to download your very own copy of our debrief sheet for your one-on-one meetings.
I promise that you will never sit in a one-on-one meeting again and hear yourself talking and be frustrated and annoyed.
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This post was written by Jason Everett of High Performance Salon Academy. Jason’s infectious high energy and drive to make everyone he meets the best possible version of themselves, has landed him on center stage in the Salon Edu-tainment scene. Jason is one of the founders of the High Performance Salon Academy which specializes in taking salons that are already successful and cranking up their success to an 11! Their non-traditional and unconventional approach to learning uses the latest in technology and social media strategies to quickly train and equip the most attention-strained owners, leaders and service providers on how to rapidly implement what they learn.
Even more important than the wealth of information they provide is the massive results they help their clients achieve, often raising the Average Ticket, Pre-book Rate, Guest Count and Take Home Income from 20-40% for everyone they work with. For more information on the High Performance Salon Academy please visit: www.highperformancesalon.com