Have you ever had an issue with your staff not listening to you?
Today I’m going to show you how to get them to listen the FIRST time.
This video is brought to you by Meevo 2 from Millennium Systems International, the salon and spa software customized for your world, simply better.
We have all been there. You tell a staff member to finish an extremely important task before a deadline and sure enough, it doesn’t get done! And when you go to ask the person about it, they say:
“Oh, I totally forgot about it.” or
“It slipped my mind,” or
“I actually had some questions for you, and I forgot to ask you about them.”
Well, here’s the thing: in every conversation there are three conversations that are happening:
1. What you are saying
2. What you actually meant
3. What was heard
This means that the other person has the potential to hear something completely different from what you meant. For example, if I said to you,
“Hey, you look nice today.”
Depending on the level of connection and understanding between you and me, these words can be interpreted in many different ways – good or bad! You might say something like,
“Oh. Thank you Jason.”
Or you might take it completely different and say,
“Why? Do I not look nice every day?!”
and you might just continue to spin down this cycle of hearing something different than what I actually said.
And who knows? If I said it with a different intention, I might mean something different.
So when you’re training your team, one of the most important things you can do is take responsibility for making sure that the receiver of the information is hearing what you actually meant. This goes a long way.
I recently had somebody ask me,
“Jason, how do I get my team to listen? It feels like I’m talking to a fence post.”
In this case, you need to look at how you are communicating the information because the chances of you miscommunicating something to them or them not hearing it right is very strong.
In addition, sometimes owners get really frustrated and they immediately want to fire someone. In this case, the more important thing to look at is your communication style.
Take a look and see if there is something that needs to be trained, or if you need to get back in touch with them in the right way in order to get them on the same page before you talk about letting them go.
I’ve actually put together an entire resource for you that will help you determine things like,
Do you need to retrain?
Do you need to communicate better?
Do you need to let them go?
Click Here to Download the 3 Levels of Communication Resource.
Download this resource to help you determine if you’re communicating things correctly, or if you just have a fence post on your hands.
I hope this was helpful!
Until then, have an awesome week!
This post was written by Jason Everett of High Performance Salon Academy. Jason’s infectious high energy and drive to make everyone he meets the best possible version of themselves, has landed him on center stage in the Salon Edu-tainment scene. Jason is one of the founders of the High Performance Salon Academy which specializes in taking salons that are already successful and cranking up their success to an 11! Their non-traditional and unconventional approach to learning uses the latest in technology and social media strategies to quickly train and equip the most attention-strained owners, leaders and service providers on how to rapidly implement what they learn.
For more information on the High Performance Salon Academy please visit: highperformancesalon.com