Resources

November 14, 2018

Coffee Talk: Behind the Scenes of Meevo 2 with John Harms

Grab your coffee, a notebook, and sit down with us as we get real about Meevo 2. Join John Harms, Founder and CEO of Millennium Systems International, and Andrew Clarke, Director of Product Development and Education, as they discuss Meevo 2’s upcoming features and product enhancements.

We’ll Cover:

  • The evolution of Meevo 2
  • Upcoming features and product enhancements
  • What to expect in 2019
  • And so much more!


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September 12, 2018

Coffee Talk: Top Gun Front Desk Training with Lance Courtney

While the front desk is the heartbeat of your salon or spa, it is also where your business can miss more than half of your potential sales. On average, the front desk interacts with clients four times more than service providers - giving them the biggest opportunity to impact your bottom line. Join easihair pro's Lance Courtney as he challenges the traditional role of the front desk while increasing sales and creating exceptional customer experiences. Sustainable transformation begins with the front desk!

We’ll Cover:

  • Transforming your front desk team into revenue generators through rebooking, add-on sales, and “power phrases”
  • Creating a “wow experience” with each guest, every time
  • A five-step ritual to welcome and activate your guests
  • And so much more!


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August 20, 2018

Coffee Talk: Building Brand Ambassadors Through Retail with Pat Parenty

Increasing retail sales has a huge impact on your bottom line. Did you know, the average salon/spa sells 15-35% in retail-to-service sales? In other words, there is a huge gap for growth. Join Pat Parenty, advisor at Smarter LifeStyle Network, to learn how to incorporate your retail products in your business culture. Let’s get staff motivated to sell!

We’ll Cover:

  • Implementing the right dialogue
  • The features/benefits game
  • Prescribing the home regimen
  • And so much more!


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July 18, 2018

Coffee Talk: The Key To Retaining Employees with Jason Everett

When an employee leaves, the aftermath may rock the boat. Retaining quality staff is a prominent issue in the beauty and wellness industries. Whether they leave on bad terms, or because of personal reasons, as a business owner, it’s important to be immediately proactive. Join Jason Everett to learn how to tackle turnover and retain top talent. We’ll Cover:

We’ll Cover:

  • Creating a positive work environment
  • How to extend your brand via digital marketing
  • How to get your team excited to return to work
  • And so much more!


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June 13, 2018

Coffee Talk: How To Crush Your Competition: Marketing and Branding with Bennie Pollard

Bennie’s passion for building and excelling the individual salon owner has resulted in a strong nationwide following. Via his business seminars and his Living Lab™ events, he is reaching both salon owners and stylists with his no-nonsense, team-building approach to creating a superb business and a tremendous life.

By the end of this webinar, you will have a better understanding of:

  • How to build a strong brand and get your team onboard
  • How to extend your brand via digital marketing
  • Branding best practices
  • And so much more!


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May 30, 2018

Coffee Talk: The Power of Payment Processing with Matt Scudder

Grab your coffee, a notebook and sit down with us as we get real about credit card processing, how it works, and how you can ensure that you are getting the best value. Join Matthew Scudder, COO of Millennium Systems International, and Director of Integrated Payments, Kristen Walbrecker, as they simplify the process of accepting credit cards and explain how to more efficiently manage your payment processing.

By the end of this webinar, you will have a better understanding of:

  • What questions you should be asking when shopping for a credit card processor
  • Why it’s important to go beyond the rates
  • How daily operations can impact your credit card rates
  • And so much more!


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April 25, 2018

Coffee Talk: How to Get More Face Time with Robert Cromeans

Do you know the industry-proven secret to growth? Three words: Frequency of visit. With the average salon client visiting just 4.88 times a year, building customer loyalty is necessary to grow a thriving business. Join Robert Cromeans, Global Artistic and Business Director for JPMS, as he spends the afternoon with Millennium S.I.’s Founder and CEO John Harms to discuss how you can improve your Frequency of Visit.

They'll cover:

  • Cultivating a culture centered around rebooking
  • Increasing FOV across all departments
  • Tackling the industry dilemma: Decreasing FOV


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March 12, 2018

Coffee Talk: Maximizing Client Retention with Manny Rolon

With the rising cost of acquiring new clients, retention is key when building a thriving business. How many of your new clients have returned for their second visit? How are you encouraging brand loyalty at the initial visit? Join Manny Rolon, Creative Director of Ammon Carver Studio, as he spends the afternoon with Millennium S.I.’s Tanya Reece to discuss how you can maximize client experience to improve your client retention.

They'll cover:

  • Conquering the new client experience
  • Cultivating excitement to motivate clients to return
  • Building repeat and loyal clients


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February 12, 2018

Coffee Talk: Conquering Business Culture with Suzy Tryall

With one of the highest industry turnover rates, a salon’s culture is a critical element to business growth. Why? Culture affects several aspects of a business including employee retention. An unhealthy culture can be detrimental to a salon's bottom line, as it can cost up to 20% of an employee’s salary to replace them. Join Suzy Tryall, owner of Sage Tryall Salon, as she spends the afternoon with Millennium S.I.’s Tanya Reece to discuss how you can conquer your culture to empower employees and create a thriving business.

They'll cover:

  • Building a culture that evokes pride
  • Fueling motivation and engagement for employees
  • Preaching work-life balance and practicing it


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January 17, 2018

Coffee Talk: The Power of Social Media with John Mosley

With almost 50k Instagram followers, industry-leading barber John Mosely has built an empire known as Popular Nobody. His work has been seen in GQ, Vogue, and you may know some of his clientele such as Kendrick Lamar and the Colorado Rockies.

Tune in LIVE to our new webinar series, "Coffee Talks" and spend the afternoon with John and Millennium’s Tanya Reece as they discuss how to build your brand through social media and the necessary content hacks to growing an organic following.

They'll cover:

  • Evolving your social presence into a brand
  • Harnessing the power of social media to grow your business
  • Social engagement strategies to increase your following


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