Client loyalty is vital in retaining your clients and obtaining new ones.
As a salon or spa owner, your loyal customers are ambassadors to your business and are a big part of your revenue. So, how can you create a mutually-beneficial loyalty program that rewards your clients, but also improves your key performance indicators (KPIs), or "growth indicators" as we like to call them?
In this guide, we will walk you through:
- Analyzing your growth indicators
- Developing the loyalty program
- Educating your staff and clients
- Launching the program
- Evaluating and more!
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