Technical Support Terms

INCLUDES

All digital resources
Online learning platform
Live chat
Support calls with a live technician
After hours emergency support
Call back service: Offered during intervals of peak volume our call back service allows our customers to continue working with their clients instead of listening to hold music waiting for a member of the Support team member to answer. This feature is easily accessible when prompted, saves the customer's place in queue while capturing the customer's preferred call back number enabling our Support team to return the customer's call as if they had been waiting in queue.

INCLUDES

All digital resources
Online learning platform
Live chat
Support calls with a live technician
After hours emergency support
Call back service: Offered during intervals of peak volume our call back service allows our customers to continue working with their clients instead of listening to hold music waiting for a member of the Support team member to answer. This feature is easily accessible when prompted, saves the customer's place in queue while capturing the customer's preferred call back number enabling our Support team to return the customer's call as if they had been waiting in queue.

INCLUDES

All digital resources
Online learning platform
Live chat
Priority ranking support calls with a live technician
After hours emergency support
Call back service: Offered to every call from a customer who purchases our Powerhouse Plan. Our call back service allows our customers to continue working with their clients instead of listening to hold music while waiting for Support team member to answer. This feature is easily accessible when prompted, saves the customer's place in queue while capturing the customer's preferred call back number enabling our Support team to return the customer's call as if they had been waiting in queue the entire time.