Technical Support Terms



Grow: Live Support Package

INCLUDES

  • All digital resources
  • Online learning platform
  • Self-help community site access
  • Live chat
  • Support calls with a live technician
  • After hours emergency support
  • Call back service: Offered during intervals of peak volume our call back service allows our customers to continue working with their clients instead of listening to hold music waiting for a member of the Support team member to answer. This feature is easily accessible when prompted, saves the customer's place in queue while capturing the customer's preferred call back number enabling our Support team to return the customer's call as if they had been waiting in queue.


Pro: Live Support Package

INCLUDES

  • All digital resources
  • Online learning platform
  • Self-help community site access
  • Live chat
  • Support calls with a live technician
  • After hours emergency support
  • Call back service: Offered during intervals of peak volume our call back service allows our customers to continue working with their clients instead of listening to hold music waiting for a member of the Support team member to answer. This feature is easily accessible when prompted, saves the customer's place in queue while capturing the customer's preferred call back number enabling our Support team to return the customer's call as if they had been waiting in queue.


Powerhouse: Priority Support Package

INCLUDES

  • All digital resources
  • Online learning platform
  • Self-help community site access
  • Live chat
  • Priority ranking support calls with a live technician
  • After hours emergency support
  • Call back service: Offered to every call from a customer who purchases our Powerhouse Plan. Our call back service allows our customers to continue working with their clients instead of listening to hold music while waiting for Support team member to answer. This feature is easily accessible when prompted, saves the customer's place in queue while capturing the customer's preferred call back number enabling our Support team to return the customer's call as if they had been waiting in queue the entire time.