Resources

Coffee Talks

Join us as we sit down with top Industry Educators to get tips on how to boost your business.

June 19, 2019
3-Part Video Series

Finding the Right Talent with Jennifer & Matt Martinelli

Recruiting the right people to work for your salon/spa is as essential as being able to perform the services you offer. Join Jennifer & Matt Martinelli as they sit down with Millennium System International’s Tanya Reece to talk about how to bridge the gap between beauty professionals and business owners.

In this 3-part video series they’ll cover:

  • Part 1: Why Recruiting is Critical
  • Part 2: How to Stand Out
  • Part 3: Are Job Boards Dead?


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May 22, 2019
3-Part Video Series

Keep Them Coming Back for More with Bennie Pollard

Whether your employees or clients, retention is a hardship for many salon and spa owners. How do you create an environment that empowers your employees as they cultivate a loyal client base? Join Bennie Pollard, Co-Owner of Nova Salon as he sits down with Millennium System International’s Tanya Reece to discuss all things employee and client retention.


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April 22, 2019
3-Part Video Series

The Business of Going Green with James Alba

In recent years there has been a movement of all things organic. In honor of Earth Day, Join Tanya Reece as she sits down with James Alba, of The B Hive Organic Salon and Co-Founder of The Movement of Sustainable Salons to discuss what all the buzz is about to going organic.

In This Coffee Talk We’ll Cover:

  • What it means to be a Green Certified Hair Salon
  • The difference between regular and organic products
  • The impact going green has on your business’s bottom line
  • And so much more!


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March 27, 2019
30 Minute Duration

The Future of Content with American Salon

At the beginning of 2019, American Salon Magazine transitioned into a completely digital publication, a groundbreaking decision made after recognizing the changing way consumers interact with rich media. With their abundance of industry insight, join American Salon’s Davide Lanuto and Kristen Heinzinger and Millennium Systems International’s Tanya Reece as they discuss the changing landscape of the industry publication and the way we tell stories, consume content and interact with brands.

In This Coffee Talk We’ll Cover:

  • The changing content landscape and the importance of storytelling
  • How to be featured in the publication
  • Upcoming industry trends
  • And so much more!


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February 27, 2019
30 Minute Duration

Secrets to Success with Nick Arrojo

As an industry icon, Nick Arrojo’s signature razor-cutting technique is recognized and practiced worldwide. With three salons in New York City, an award-winning cosmetology school, professional product line, and one of the most respected Advanced Education Academy’s in America, Nick knows a thing or two about building a profitable business. Recognized for his commitment to elevating the art and craft of hairdressing, join us as Nick spends the afternoon with Millennium’s Tanya Reece to discuss the key elements business owners must focus on and adapt to in order to succeed in the changing industry landscape.

In This Coffee Talk We’ll Cover:

  • How stylists can set themselves apart to become successful
  • How culture affects growth
  • How to change retail strategy to stay profitable
  • And so much more!


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January 28, 2019
1 Hour Duration

Mastering Your Social Media Presence with Matt Beck

With over half a million subscribers on YouTube, Matt Beck has leveraged the power of social media to spread a wealth of knowledge to hair stylists around the globe through his platform, FreeSalonEducation.com. Spend the afternoon with Matt and Millennium’s Tanya Reece as they discuss how to create a better brand presence across your social media platforms and the necessary skills to take your social media accounts to the next level.

In This Coffee Talk We’ll Cover:

  • Creating stronger social media content
  • Mastering video as a useful social media tool
  • How to improve your brand presence on social media
  • And so much more!


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September 12, 2018
1 Hour Duration

Top Gun Front Desk Training with Lance Courtney

While the front desk is the heartbeat of your salon or spa, it is also where your business can miss more than half of your potential sales. On average, the front desk interacts with clients four times more than service providers - giving them the biggest opportunity to impact your bottom line. Join easihair pro's Lance Courtney as he challenges the traditional role of the front desk while increasing sales and creating exceptional customer experiences. Sustainable transformation begins with the front desk!

In This Coffee Talk We’ll Cover:

  • Transforming your front desk team into revenue generators through rebooking, add-on sales, and “power phrases”
  • Creating a “wow experience” with each guest, every time
  • A five-step ritual to welcome and activate your guests
  • And so much more!


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August 20, 2018
1 Hour Duration

Building Brand Ambassadors Through Retail with Pat Parenty

Increasing retail sales has a huge impact on your bottom line. Did you know, the average salon/spa sells 15-35% in retail-to-service sales? In other words, there is a huge gap for growth. Join Pat Parenty, advisor at Smarter LifeStyle Network, to learn how to incorporate your retail products in your business culture. Let’s get staff motivated to sell!

In This Coffee Talk We’ll Cover:

  • Implementing the right dialogue
  • The features/benefits game
  • Prescribing the home regimen
  • And so much more!


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July 18, 2018
1 Hour Duration

The Key To Retaining Employees with Jason Everett

When an employee leaves, the aftermath may rock the boat. Retaining quality staff is a prominent issue in the beauty and wellness industries. Whether they leave on bad terms, or because of personal reasons, as a business owner, it’s important to be immediately proactive. Join Jason Everett to learn how to tackle turnover and retain top talent. We’ll Cover:

In This Coffee Talk We’ll Cover:

  • Creating a positive work environment
  • How to extend your brand via digital marketing
  • How to get your team excited to return to work
  • And so much more!


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June 13, 2018
1 Hour Duration

How To Crush Your Competition: Marketing and Branding with Bennie Pollard

Bennie’s passion for building and excelling the individual salon owner has resulted in a strong nationwide following. Via his business seminars and his Living Lab™ events, he is reaching both salon owners and stylists with his no-nonsense, team-building approach to creating a superb business and a tremendous life.

In This Coffee Talk We’ll Cover:

  • How to build a strong brand and get your team onboard
  • How to extend your brand via digital marketing
  • Branding best practices
  • And so much more!


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May 30, 2018
1 Hour Duration

The Power of Payment Processing with Matt Scudder

Grab your coffee, a notebook and sit down with us as we get real about credit card processing, how it works, and how you can ensure that you are getting the best value. Join Matthew Scudder, COO of Millennium Systems International, and Director of Integrated Payments, Kristen Walbrecker, as they simplify the process of accepting credit cards and explain how to more efficiently manage your payment processing.

In This Coffee Talk We’ll Cover:

  • What questions you should be asking when shopping for a credit card processor
  • Why it’s important to go beyond the rates
  • How daily operations can impact your credit card rates
  • And so much more!


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April 25, 2018
1 Hour Duration

How to Get More Face Time with Robert Cromeans

Do you know the industry-proven secret to growth? Three words: Frequency of visit. With the average salon client visiting just 4.88 times a year, building customer loyalty is necessary to grow a thriving business. Join Robert Cromeans, Global Artistic and Business Director for JPMS, as he spends the afternoon with Millennium S.I.’s Founder and CEO John Harms to discuss how you can improve your Frequency of Visit.

In This Coffee Talk We’ll Cover:

  • Cultivating a culture centered around rebooking
  • Increasing FOV across all departments
  • Tackling the industry dilemma: Decreasing FOV


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March 12, 2018
1 Hour Duration

Maximizing Client Retention with Manny Rolon

With the rising cost of acquiring new clients, retention is key when building a thriving business. How many of your new clients have returned for their second visit? How are you encouraging brand loyalty at the initial visit? Join Manny Rolon, Creative Director of Ammon Carver Studio, as he spends the afternoon with Millennium S.I.’s Tanya Reece to discuss how you can maximize client experience to improve your client retention.

In This Coffee Talk We’ll Cover:

  • Conquering the new client experience
  • Cultivating excitement to motivate clients to return
  • Building repeat and loyal clients


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February 12, 2018
1 Hour Duration

Conquering Business Culture with Suzy Tryall

With one of the highest industry turnover rates, a salon’s culture is a critical element to business growth. Why? Culture affects several aspects of a business including employee retention. An unhealthy culture can be detrimental to a salon's bottom line, as it can cost up to 20% of an employee’s salary to replace them. Join Suzy Tryall, owner of Sage Tryall Salon, as she spends the afternoon with Millennium S.I.’s Tanya Reece to discuss how you can conquer your culture to empower employees and create a thriving business.

In This Coffee Talk We’ll Cover:

  • Building a culture that evokes pride
  • Fueling motivation and engagement for employees
  • Preaching work-life balance and practicing it


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January 17, 2018
1 Hour Duration

The Power of Social Media with John Mosley

With almost 50k Instagram followers, industry-leading barber John Mosely has built an empire known as Popular Nobody. His work has been seen in GQ, Vogue, and you may know some of his clientele such as Kendrick Lamar and the Colorado Rockies.

Tune in LIVE to our new webinar series, "Coffee Talks" and spend the afternoon with John and Millennium’s Tanya Reece as they discuss how to build your brand through social media and the necessary content hacks to growing an organic following.

In This Coffee Talk We’ll Cover:

  • Evolving your social presence into a brand
  • Harnessing the power of social media to grow your business
  • Social engagement strategies to increase your following


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